When water floods a basement on Big Beaver Road, smoke fills a kitchen near Somerset Collection, or mold spreads behind a finished wall in a 48098 home, the next call matters. Pristine Clean & Restoration is based in Auburn Hills, roughly nine miles north of downtown Troy, which means our crews reach most Troy addresses within an hour of your call — 24 hours a day, 7 days a week, including holidays.
We handle the full arc most homeowners and property managers face: emergency water extraction, fire and smoke cleanup, mold remediation, and the deep cleaning work that keeps a property healthy long after the disaster crew leaves — carpet, tile and grout, upholstery, and air ducts. One team, one invoice, one set of standards.
Call 248-200-9527 for 24/7 emergency response, or request a free estimate below.
Emergency Restoration Services in Troy
Water Damage Restoration in Troy, MI
Water damage in Troy rarely waits for business hours. A burst supply line, a failed sump pump during an Oakland County thunderstorm, or a slow leak behind a dishwasher can saturate drywall, subfloor, and insulation in a matter of hours. Once water sits past 48 hours, the job stops being water mitigation and becomes mold remediation — at three to five times the cost.
Our water damage restoration process in Troy follows the IICRC S500 standard:
- Inspection and water classification. We identify the water source and grade it Category 1 (clean), 2 (gray), or 3 (black) so containment matches the contamination level.
- Water extraction. Truck-mounted and portable extractors remove standing water from carpet, hardwood, and concrete.
- Structural drying. Commercial air movers, low-grain refrigerant dehumidifiers, and targeted heat dry framing, drywall, and subfloor to industry moisture targets.
- Moisture mapping with thermal imaging and pin/pinless meters to confirm hidden moisture is gone before we close the job.
- Antimicrobial treatment to prevent secondary mold growth.
- Build-back and final cleaning so the space looks the way it did before the loss.
Common Troy water damage scenarios we handle:
- Flooded basements after heavy rain (especially in low-lying areas near the Rouge River tributaries)
- Burst pipes during winter freeze events
- Sump pump failure / backup
- Washing machine, dishwasher, water heater, and refrigerator line failures
- Roof leaks and ice damming
- Toilet overflow and sewage backup (Category 3 — handled with full PPE and disposal protocols)
Fire and Smoke Damage Restoration in Troy, MI
Fire damage is layered: structural damage from flames, soot and smoke residue across surfaces, water damage from suppression, and lingering odor that bonds to drywall, HVAC, fabric, and wood. We work each layer in sequence so nothing gets sealed in.
Our Troy fire damage restoration includes:
- Emergency board-up, roof tarp, and securing the property
- Soot and smoke residue removal (dry sponging, wet cleaning, abrasive cleaning by surface)
- Content pack-out, cleaning, deodorizing, and storage
- HVAC and air-duct decontamination so smoke odor doesn’t recirculate
- Odor neutralization with thermal fogging, hydroxyl generators, or ozone — chosen by damage type
- Drywall, flooring, and structural repair to return the space to pre-loss condition
- Insurance-ready documentation: photos, line-item scope, and Xactimate-format estimating
Mold Remediation, Removal, and Testing in Troy
Michigan’s humidity and freeze-thaw cycles make mold a recurring problem, particularly in finished basements, attic decking under poorly ventilated soffits, and behind kitchen and bathroom walls. Visible mold is rarely the whole picture — what you see is usually 10–20% of what’s there.
Our mold services in Troy include:
- Mold inspection and air quality testing (third-party lab analysis available on request)
- Containment with negative-air machines, HEPA scrubbers, and 6-mil poly barriers to prevent cross-contamination
- Remediation following the IICRC S520 standard — removal of porous materials that can’t be cleaned, HEPA vacuuming, and antimicrobial treatment of remaining surfaces
- Black mold (Stachybotrys) removal with full PPE and proper waste disposal
- Post-remediation verification so you have documented proof the problem is gone — important for real-estate transactions and health-sensitive occupants
Sewage Backup and Biohazard Cleanup
Sewage backups are Category 3 / black water — they require specialized handling far beyond a wet-vac and bleach. We handle full extraction, structural sanitization with EPA-registered antimicrobials, removal of contaminated porous materials, and odor neutralization. The same crew handles biohazard scenes (trauma, unattended deaths, hoarding) with discretion and proper waste manifests.
Cleaning Services in Troy, MI
Most restoration companies stop when the disaster is over. We don’t — because a Troy property’s long-term health depends on the cleaning that happens between emergencies.
Carpet and Rug Cleaning in Troy
Hot-water extraction (truck-mounted) for synthetic carpet, low-moisture encapsulation for commercial spaces, and hand-wash for wool, silk, and oriental rugs. Pet stain and odor removal includes sub-surface treatment, not just a topical mask. Furniture sliders and corner protectors come standard so we don’t damage trim or wood floors.
Tile and Grout Cleaning
High-pressure rotary extraction lifts grime from grout lines that mopping can’t reach. Optional grout sealing afterward prevents staining for 12–24 months. Common in Troy kitchens, master bathrooms, and entryways with porcelain or ceramic tile.
Upholstery and Leather Cleaning
Fiber-specific cleaning agents and controlled moisture so cushions don’t bleed, brown, or shrink. Includes removable covers and wool/synthetic blends.
Luxury Vinyl Plank (LVP) Cleaning
LVP looks low-maintenance until grit gets ground into the texture. We use neutral-pH cleaners and soft rotary equipment that won’t damage the wear layer.
Air Duct Cleaning
Source-removal duct cleaning per NADCA guidance — supply trunks, return trunks, registers, and the blower compartment. Recommended after fire damage, mold remediation, or after construction.
Post-Construction Cleanup
Rough-in, final, and white-glove cleans for Troy contractors and homeowners completing renovations. Drywall dust removal from registers and high surfaces is the step most generalist cleaners miss.
Commercial Cleaning, Disinfection, and Odor Removal
Recurring janitorial and one-time disinfection for Troy offices, retail, medical, and dental practices. Odor removal goes beyond masking — we identify the source (smoke, biological, mildew) and treat at the molecular level.
Why Troy Homeowners and Property Managers Choose Pristine Clean
- Local. Auburn Hills–based, ~9 miles from downtown Troy — the same Oakland County backyard. Most Troy emergency calls reach an on-site crew within 60 minutes.
- Cleaning + restoration under one roof. You’re not stuck managing two vendors when a flooded basement also needs the carpet replaced and the air ducts cleaned.
- Documented process. Moisture readings, photo logs, and line-item scopes — built for your insurance carrier, not against them.
- Direct insurance billing available. We work with most major Michigan carriers; we’ll coordinate with your adjuster so you don’t have to translate restoration jargon.
- Real reviews from real Troy-area customers. Read what Patrick, Amy, and Catherine actually wrote about working with Kyle and the crew.
- No surprise pricing. Free on-site estimate, written scope, no charge to walk away.
Service Area: Troy, MI and Surrounding Communities
We serve every Troy ZIP code: 48007, 48083, 48084, 48085, and 48098. Common service neighborhoods include the Somerset Collection corridor, Big Beaver Road business district, the Northfield Hills area, Charnwood, Beach Forest, and the residential blocks east of Rochester Road.
We also serve adjacent Oakland County communities: Birmingham, Bloomfield Township, Bloomfield Hills, Rochester Hills, Royal Oak, Clawson, Madison Heights, Sterling Heights, Auburn Hills, and Berkley.
What to Do While You Wait for Our Crew
If you’ve called us for an emergency, these four steps protect your property and your safety until we arrive:
- Shut off the water at the main valve if the source is plumbing. Don’t try to find the leak — just kill the supply.
- Stay out of standing water near outlets, breakers, or appliances. If water is near electrical, leave the breaker off until a professional arrives.
- Move dry contents to a higher, unaffected room if you can do so safely. Photograph everything before you move it — your insurance carrier will want documentation.
- Call your insurance company to open a claim. Get a claim number; we’ll handle the rest of the documentation when we arrive.
For fire damage: do not enter a structure cleared by the fire department until they release it, do not wipe soot from walls (it spreads), and do not run the HVAC.
Frequently Asked Questions
How fast can Pristine Clean respond to a water damage emergency in Troy?
Most Troy addresses are within a 30-minute drive of our Auburn Hills facility. For active flooding or sewage emergencies, our typical on-site arrival is under 60 minutes, 24/7.
Does my homeowner’s insurance cover water damage restoration?
Most Michigan homeowner policies cover sudden, accidental water damage (burst pipes, appliance failures, storm-driven water intrusion). Gradual leaks and flooding from outside the home (groundwater, river overflow) usually require separate flood insurance. We provide adjuster-ready documentation either way and will work directly with your carrier when authorized.
Is Pristine Clean licensed and insured?
Yes — we are fully insured for residential and commercial restoration work in Michigan, and our technicians are trained to current IICRC standards for water damage (S500), fire and smoke (S700), and mold remediation (S520).
How much does water damage restoration cost in Troy, MI?
Pricing depends on the water category, square footage affected, materials involved, and how long water sat before extraction. A single-room clean-water event typically runs in the low four figures; a Category 3 sewage backup affecting a finished basement can be substantially more. We provide a written, itemized estimate before any work begins, and there is no charge for the assessment.
How long does water damage restoration take?
Mitigation (extraction and structural drying) typically takes 3–5 days. Repairs and reconstruction depend on materials and scope — a small area can be fully restored in a week; major reconstruction may take 2–6 weeks. We provide a daily status update so you and your adjuster always know where things stand.
Can water damage really cause mold?
Yes — and quickly. Mold can begin colonizing wet drywall, insulation, and framing within 24–48 hours. That’s why fast extraction and proper structural drying matter more than aggressive cleaning later.
Do you handle small jobs, or only major losses?
Both. A leaking supply line under a Troy bathroom sink that wet 4 square feet of drywall gets the same documented process as a fully flooded basement — just scaled to the loss. There is no minimum job size.
Get a Free Estimate
Call 248-200-9527 for 24/7 emergency response, or fill out the short form below for non-emergency cleaning and estimate requests. We’ll respond within one business hour during normal hours, and immediately for active emergencies.
